These General Terms and Conditions of Sale determine the terms and conditions under which Gerlior Limited, a company incorporated under Cypriot law and registered under number HE 382120, whose registered office is located at 11 Vladimirou Kafkaridi, 2548, Cyprus (hereinafter, “Gerlior Limited”, “We” or “Us”), provides the WE PDF digital document services services via the website https://www.we-pdf.com/ (hereinafter, the “Website”).
WE PDF is an online document workspace. Depending on the features and plan made available on the Website, the Services allow users to upload, edit, fill in, sign, merge, split, rotate, compress, protect, unlock, store and convert PDF and other document files. The Website may also provide OCR features, document templates, guided forms, AI-assisted document generation and document-interaction features.
These General Terms and Conditions of Sale are made available to you prior to any subscription to a service, in order to enable you to review, in a clear and comprehensible manner, the applicable terms and conditions.
The Website and the services provided by Gerlior Limited are intended for users located in the European Union and the United Kingdom only. By continuing to use the Website, you confirm that you are located in the European Union or the United Kingdom.
DEFINITIONS
The terms and expressions below, when used with an initial capital letter, whether in the singular or plural, in these General Terms and Conditions of Sale, shall have the following meaning:
“Subscription”: Means the contract of indefinite duration, valid until termination by either party, enabling the performance of the Services.
“Client”: Means any natural person, acting as a consumer within the meaning of the Consumer Code, who has purchased a Service from Gerlior Limited, is over 18 years of age and is located in the European Union or the United Kingdom.
“Order”: Means the purchase of a Service or a Subscription.
“Content”: Means the Website content, templates, interfaces, software elements and other materials made available by Gerlior Limited, excluding User Files and third-party content.
“Member Area”: Means the private area accessed by the Client when logging into the Website. Access to the Member Area is subject to the entry of a username and password in order to access the features.
“User File”: Means any document, PDF, image, text or other file uploaded, created, generated, edited or stored by the Client through the Services.
“Website”: Means the website published by Gerlior Limited, accessible at https://www.we-pdf.com/
“Service”: Means the digital document tools and associated online support made available by Gerlior Limited through the Website.
ARTICLE 1 - PURPOSE
The purpose of these General Terms and Conditions of Sale is to define the terms under which Gerlior Limited provides the Services via the Website, as well as the respective rights and obligations of the parties in this regard.
They apply to any purchase made by a Client under the conditions described during the subscription process and are concluded for the duration of the Service. They specify, in particular, our identity, the formation of the contract, the operation of the Services, prices, termination procedures, refunds and the responsibilities of each party.
Any Subscription entails full and complete acceptance of these General Terms and Conditions of Sale.
ARTICLE 2 - INFORMATION ABOUT THE SELLER
2.1 Our identity. We are Gerlior Limited, a company incorporated under Cypriot law and registered under number HE 382120, whose registered office is located at 11 Vladimirou Kafkaridi, Nicosia, 2548, Cyprus. VAT number: 10382120A.
3.1 Services offered. We provide online document-processing tools. Depending on the plan, device, file type and features currently available on the Website, the Services may include:
editing PDF files, including adding or modifying text, images and other document elements;
filling in and signing documents electronically;
merging, splitting, rotating, rearranging and deleting pages;
converting PDF files to and from Word, PowerPoint, JPEG, PNG and other supported formats;
compressing, protecting and unlocking PDF files, subject to the Client having the necessary rights and permissions;
OCR and text-recognition features;
creating new PDFs and adding images or other content;
cloud storage or account-based access to User Files, where included in the selected plan;
access to a library of editable or fillable templates and guided forms;
AI-assisted generation of documents, CVs, invoices or other materials, and AI-assisted interaction with documents, where available; and
online support relating to account management, subscriptions and use of document tools.
The exact features included in a plan are those displayed on the Website when the Client places the Order. Certain features may have technical limits, including supported file types, maximum file size, storage limits or usage limits, as indicated on the Website.
3.2 Identity of the Service provider. Gerlior Limited provides the digital platform and associated Services. Where a third-party technology or infrastructure provider contributes to a feature, Gerlior Limited remains the Client’s contracting party unless the Client is clearly informed otherwise before the relevant transaction.
3.3 When We will provide the Services. We will provide the Services immediately after accepting your Order and receiving your payment, and in any event within 24 hours.
The Subscription providing access to the Services becomes payable only at the end of the three (3)-day free trial period applicable to the Order.
3.4 Availability and changes to the Services. We use commercially reasonable efforts to make our Services available 24 hours a day, 7 days a week, without guaranteeing permanent availability.
We may modify or suspend a Service if this is strictly necessary due to a mandatory legal obligation, an established security requirement or an objective technical impossibility.
If We suspend a Service for more than seven (7) consecutive days or if We withdraw it, We will contact you in advance to inform you of the suspension of the provision of the Services, unless the issue is urgent. If We have received payment but have not provided the Service to you, We will refund you in full. If We withdraw the Service, We will grant you a refund pro rata to the remaining time in the current billing period.
ARTICLE 4 - FORMATION OF THE CONTRACT
4.1 Information provided before the Order. Prior to validating any Order, you must tick the following boxes, which will not be pre-ticked:
“I have read and accept the General Terms and Conditions and the Subscription Terms and acknowledge that I have read the Privacy Policy.”
“I understand that after the initial period, the service will be automatically billed at EUR 49 per month using the payment method provided. I may cancel my Subscription at any time via my account or by contacting customer service, and no additional fees will apply after cancellation.”
“I expressly request that performance of the Service begin before the expiry of the 14-day withdrawal period and acknowledge that, once the Service has been fully performed, I will no longer be able to exercise my right of withdrawal.”
4.2 Validation of the Order. The contract is formed when We send you an email confirming acceptance of your Order after authorization of payment, within a maximum period of 24 hours. The button used to validate the Order contains an unambiguous statement such as “Pay now”.
Before placing your Order, We will provide you, in a clear and visible manner, with:
the total price including taxes;
the price of the Check-in or Fast Track obtained immediately;
the existence of a three (3)-day free trial period;
the exact nature of the Subscription;
the frequency of the Subscription (monthly), the exact amount of the debits, and the date of the first debit, which will occur at the end of the three (3)-day free trial period;
the automatic renewal mechanism;
your right of withdrawal;
the information that, if you request that the Service be provided immediately, you consent to performance beginning before the expiry of the withdrawal period and acknowledge that you will lose your right of withdrawal once the Service has been fully performed;
your right to terminate the Subscription at any time, with effect at the end of the current billing period;
the conditions for exercising this right of termination;
the termination procedures and, where applicable, the applicable notice period;
the retry mechanism in the event of a failed payment, including the possibility of attempts at reduced amounts, as described in Article 4.4.
We will assign an Order number and communicate it to you upon acceptance.
By validating the Order, the Client acknowledges having received, prior to conclusion of the contract, all of the pre-contractual information referred to above.
4.3 Trial period. The purchase of a User File, at a price of EUR 0.49, triggers a free Subscription trial period of three (3) days, i.e. seventy-two (72) hours, starting from the sending of the Order confirmation email. The price of the User File corresponds to the initial Service ordered and does not constitute the price of the trial period.
During the trial period, you have access to your Member Area, the initial Service ordered and all other benefits included in the paid Subscription.
If you terminate the Subscription before the trial period expires, no Subscription payment will be made. Such termination does not affect the initial Service already ordered, subject to any exercise of your right of withdrawal under the conditions set out in Article 10.
4.4 Billing. If you have not terminated before the trial period expires, the first Subscription payment is automatically charged to the bank card. We will send you an email notification at least fourteen (14) days before each billing date following the first debit. This email will state the amount of the next debit, the billing date and a direct link to the termination procedure.
In the event of a failed payment, We will implement a retry strategy over a maximum period of thirty (30) days, as follows:
First attempt: collection at the initial Subscription amount;
Subsequent attempts: if the first attempt fails, further attempts may be made at progressively lower amounts;
Any amount collected at a reduced rate under this mechanism shall constitute full payment for the current period. No additional balance shall be due in respect of that period.
If no attempt succeeds by the end of the thirty (30)-day period, your Subscription will be suspended and then terminated.
4.5 If We cannot accept your Order. If We cannot accept your Order, We will inform you by email and will not charge you. This may result, in particular, from the unforeseen unavailability of resources or from a manifest error in the price or description of the Services.
ARTICLE 5 - MODIFICATIONS OF THE SERVICES
5.1 At the Client’s request. If you wish to modify a Service that you have ordered, please contact Us. We will tell you whether the modification is possible and, where applicable, its consequences (price, deadlines, conditions). If the modification is impossible or unacceptable to you, you may terminate under the conditions of the article below relating to termination.
5.2 By GERLIOR
5.2.1 Minor modifications to the Service. We may modify the Services to comply with a legal or regulatory development, or to carry out minor technical adjustments or improvements. These modifications will not affect your use of the Services.
5.2.2 Substantial modifications. We may make substantial modifications to the Services only if this is strictly necessary due to a mandatory legal obligation, an established security requirement or an objective technical impossibility. We will inform you at least fourteen (14) days in advance, with the right to cancel without penalty. We do not reserve any general discretionary right of modification.
ARTICLE 6 - PRICE, PAYMENT AND SUBSCRIPTION
6.1 Price of our Service. We charge Subscription fees for the use of our Services. All displayed prices include taxes. We take all reasonable care to ensure that the prices indicated to you are correct. Paid Subscription offers are available under the pricing conditions in force at the time of subscription.
The price of the initial Service is displayed before the Order. The Subscription trial period is free for three (3) days.
At the end of the trial period, unless terminated before it expires, the selected Subscription becomes payable at a rate of EUR 49 every months.
6.2 Your Subscription plan. The selected Subscription plan, its payment frequency, its price and the date of the first payment are clearly displayed before validation of the Order and repeated in the confirmation email.
6.3 Payment date. The price of the Check-In or Fast Track ordered is paid at the time of the Order. No Subscription fee is due during the three (3)-day trial period. We accept payments by Visa and Mastercard.
Payment data is stored securely in accordance with the applicable data protection regulations. For further information, you may refer to our Privacy Policy available at the following address: https://www.we-pdf.com/privacy-policy.
6.4 Subscription terms. At the end of the three (3)-day free trial period, if the Subscription has not been terminated, the first Subscription payment is automatically debited from the bank card used for the Order, at the rate corresponding to the selected plan. Subsequent payments are automatically debited at the end of each billing cycle from the card used when you registered. Your Subscription continues until terminated, with termination taking effect at the end of the current billing period.
In the event of a failed payment on the due date, the retry and partial payment provisions set out in Article 4.4 shall apply.
We may apply promotional or commercial discounts at any time. We will not increase the Subscription fees without giving you reasonable prior notice and the right to cancel before the increase takes effect.
6.5 In the event of rejection of the debit or default in payment. In the event of rejection of the debit or default in payment, We reserve the right to temporarily suspend access to the Services until regularization. After an unsuccessful reminder, We may terminate the Subscription under the conditions provided for in these General Terms and Conditions of Sale.
6.6 Invoices. Invoices relating to the Subscription are made available to the Client on a durable medium.
6.7 Changes in prices. We reserve the right to change the prices of our Subscription offers for future subscriptions. Any price change applicable to an ongoing Subscription shall be notified to the Client in advance on a durable medium. The Client retains the right to refuse this change and terminate the Subscription, free of charge, under the conditions provided for in these General Terms and Conditions of Sale.
Reduced-amount collection attempts made under the retry strategy described in Article 4.4 do not constitute a pricing change within the meaning of this article and do not give rise to a specific right of objection or termination on that basis.
ARTICLE 7 - REFUND POLICY
Our refund policy is designed to ensure transparency and fairness in all transactions. Eligibility for a refund depends on the nature of the Service purchased, the timing of the request and the status of performance of the Service.
7.1 Refunds for Services not provided. If We are unable to provide one of the Services for which you have paid, or if We withdraw a Service before it has been provided, you will receive a full refund of the amount paid for that specific Service.
7.2 Refunds for Service issues. If a Service has not been performed with reasonable care and skill, you have the right to request re-performance. If We cannot do so within a reasonable time, you may be entitled to a partial or full refund.
7.3 Refunds of Subscription fees. Subscription fees may not be refunded after the withdrawal period, except in the event of defective performance, non-compliant Service, unlawful billing, double billing or where required by law. Any refusal of a refund shall be justified in writing.
If you terminate your Subscription, this will stop future billing and access to the Service but amounts previously charged will not be refunded.
If a technical error or double billing occurs, We will investigate and process a refund for any confirmed overcharge within fourteen (14) days.
7.4 Refund method and timeframe. Approved refunds will be processed via the original payment method within fourteen (14) days following approval or receipt of confirmation that the Service has not been provided.
7.5 Non-refundable situations. Refunds will not be issued in the following cases, subject to mandatory consumer rights:
The Service or Subscription has already been partially or fully provided, except in cases of lack of conformity or valid exercise of the right of withdrawal;
The Client provides incorrect or incomplete information preventing the provision of the Service;
The cancellation occurs after the start of provision of the Service and after expiry of the withdrawal period, without any breach on our part.
7.6 Refund request. To request a refund, please contact our customer service at contact@we-pdf.com or via your Member Area. Include your full name, your Order number and a brief explanation of your request.
ARTICLE 8 - EMAIL CONNECT
In your Member Area, you may choose to connect your email account.
By doing so, you authorize Us to analyze your inbox using travel-related keywords only. This functionality is based on the following safeguards:
Consent is freely given, specific, informed and unambiguous: it is given through an explicit and separate mechanism, distinct from acceptance of these Terms and Conditions;
The permissions requested are strictly limited to the data necessary for detecting travel confirmations;
The accessible data is effectively restricted to travel-related emails; no other email is read, viewed or processed;
Withdrawal of consent is as simple as giving it: you may disconnect your email at any time from your Member Area, resulting in the immediate and permanent deletion of all data previously collected.
ARTICLE 9 - OBLIGATIONS OF GERLIOR LIMITED AND THE CLIENT
In the performance of these General Terms and Conditions of Sale, each party undertakes to fulfill its respective obligations, as defined below, in a spirit of good faith and cooperation. These obligations are intended to ensure the proper performance of the Subscription subscribed to by the Client and of the Service, in compliance with the applicable regulations and the legitimate rights and interests of each party.
9.1. Obligations of Gerlior Limited
Gerlior Limited undertakes to:
Offer the Client Subscription offers that match their description at the time of subscription;
Implement the reasonable means necessary to ensure access to and continuity of the provision of the Services, subject to maintenance operations, technical constraints, incidents beyond its control or force majeure events;
Inform the Client, insofar as possible, of any difficulty likely to affect the normal performance of the Subscription and the Service.
9.2. Obligations of the Client
The Client undertakes to:
Provide, at the time of the subscription, accurate, complete and up-to-date information, in particular concerning their identity and postal and electronic contact details. If you provide incomplete or incorrect information, We may not be able to provide the Service to you correctly;
Inform Gerlior Limited of any change to their contact details in order to allow proper performance of the Services;
Pay the price of the Subscription under the conditions provided in these General Terms and Conditions of Sale, where applicable;
Respect the intellectual property rights attached to the Content edited and distributed by Gerlior Limited;
Not divert the Subscription or the Content for fraudulent, unlawful purposes or purposes contrary to these General Terms and Conditions of Sale;
Be at least 18 years old and legally capable of entering into contracts;
Reside in the European Union or the United Kingdom.
ARTICLE 10 - WITHDRAWAL AND TERMINATION OF THE CONTRACT
The Subscription is concluded for an indefinite duration, until terminated by either party.
The Client may terminate the Subscription at any time, without fees or penalty, by sending Us a termination request.
Termination during the trial period prevents any first Subscription payment. After the first payment, ordinary termination takes effect at the end of the current billing period: the Services remain accessible until that date and no pro rata refund is due, except in the event of a valid exercise of the right of withdrawal, lack of conformity, double billing or any other case in which the law requires a refund.
10.1 Exercise of the right of withdrawal. As a consumer, you have a right of withdrawal within fourteen (14) calendar days following the date on which the contract is concluded. The contract ends immediately upon notification of withdrawal.
Any amounts paid by the Client that must be refunded shall be reimbursed within a maximum period of fourteen (14) days from notification of the withdrawal or the event giving rise to the right to a refund, using the same payment method as the one used, subject, where applicable, to proportionate payment for Services already performed at the Client’s express request before exercise of the right of withdrawal.
However, you lose your right of withdrawal if the digital Services are fully performed before the expiry of this period, after you have expressly requested immediate performance and acknowledged that you will lose this right in the event of full performance. If the Services are only partially performed, you will be charged only a proportionate amount corresponding to the Services provided up to the time you communicate your decision to withdraw, in accordance with Article L. 221-25 of the French Consumer Code and Article 14 of Directive 2011/83/EU.
The following distinction applies according to the type of service:
Digital services : the right of withdrawal is lost if the Service is fully performed within fourteen (14) days, after your express consent;
Digital content not supplied on a tangible medium (e-books, guides, User File): the right of withdrawal is lost from the start of downloading or streaming, provided that you have given your prior express consent.
For eBooks and other digital content available immediately, specific consent will be requested by email before any access to the content. You will also receive, on a durable medium, confirmation of your agreement to receive the content immediately and of your corresponding waiver of the right of withdrawal.
You may exercise your right of withdrawal, at your choice, by:
Online chat, accessible directly from your Member Area;
The electronic withdrawal mechanism made available in the Member Area, in accordance with the applicable legal provisions.
A model form for exercising the right of withdrawal is provided in Appendix 1.
10.2 Termination of the contract due to Our actions. If you terminate the contract for one of the following reasons, the contract will end immediately and We will refund you in full for any unfulfilled request:
We have informed you of an upcoming change to the Services or to these conditions with which you do not agree;
We have informed you of an error in the price or description of the Service you ordered and you do not wish to proceed;
There is a risk that performance of our Services will be significantly delayed due to events beyond our control;
Due to a breach by Us of these General Terms and Conditions of Sale.
10.3 Termination at any time. You may also terminate the contract at any time. In this case, termination takes effect at the end of the current billing period. No further debit will be made after that date.
If termination is made during the three (3)-day trial period, it takes effect immediately and no first Subscription payment is made.
Termination may be carried out, at the Client’s choice, by:
For cross-border disputes, the consumer may also contact the European Consumer Centre France (www.europe-consommateurs.eu). Recourse to mediation does not affect your right to bring proceedings before the courts.
The mediator may only be contacted after a prior written complaint has been submitted to Gerlior Limited and remained without satisfactory answer or unable to resolve the dispute, within thirty (30) days.
ARTICLE 12 - LIABILITY
Gerlior Limited undertakes to use all reasonable means to ensure the compliant performance of the Services and Subscriptions subscribed to by the Client, in accordance with these General Terms and Conditions of Sale.
12.1. Liability relating to the provision of the Services
Gerlior Limited shall not be held liable for delays or failures in delivery of the Services attributable to external causes, including errors or omissions in the contact details provided by the Client, or force majeure events.
Gerlior Limited shall not be liable where non-performance of the Service results from erroneous or incomplete information provided by the Client, or from a failure to update their contact details.
12.2. Liability relating to Digital Services and the Website
Gerlior Limited uses reasonable means to ensure the accessibility and proper functioning of the digital Services associated with the Subscription. However, access to the Website may be temporarily suspended or disrupted for technical reasons, maintenance or updates, without Gerlior Limited being held liable, provided that such interruptions are limited in time and necessary for the proper functioning of the Website.
Gerlior Limited shall not be held liable for any malfunctions attributable to the Client’s equipment, software or connections, or resulting from improper use of the Services.
In the event of scheduled maintenance likely to affect access to the Website, Gerlior Limited shall endeavour to inform the Client insofar as possible. In the event of a major technical incident, Gerlior Limited may communicate, by any appropriate means, information regarding the nature of the difficulty and, where possible, its foreseeable duration.
12.3. Limitation of liability
Gerlior Limited’s liability, where applicable, is limited to direct and foreseeable damage suffered by the Client. Gerlior Limited shall not be held liable for indirect or intangible damage, including, in particular, loss of opportunity, loss of revenue, loss of data, damage to business or reputation, unless otherwise provided by mandatory law.
Our total liability is limited to the total amount of Subscription fees you have paid to Us during the twelve (12) months preceding the event giving rise to the damage, except where the damage results from: gross or wilful misconduct; a breach of an essential contractual obligation; a lack of conformity of the Services; an infringement of the consumer’s legal rights; death or personal damage caused by negligence; or in any other circumstances where a limitation of liability is prohibited by applicable law.
No provision of these General Terms and Conditions of Sale shall have the effect of excluding or limiting the Client’s legal rights, nor the legal guarantees provided by the Consumer Code.
ARTICLE 13 - FORCE MAJEURE
Neither party may be held liable for a failure to perform its contractual obligations where such failure results from the occurrence of a force majeure event, that is to say an events beyond the reasonable control of the parties, having the characteristics of unforeseeability, irresistibility and externality.
The party affected by a force majeure event shall inform the other party as soon as possible and shall use all reasonable means to limit its effects.
In this regard, if performance of a Service is delayed by an event beyond our control, We will contact you as soon as possible and take measures to minimize the effect of the delay. Nothing in this clause limits your legal rights.
Where the impediment is temporary, performance of the obligations shall be suspended for the duration of the force majeure event. Where the impediment is permanent, the contract may be terminated automatically by either party, without compensation.
ARTICLE 14 - LEGAL GUARANTEES
The Client benefits from the statutory guarantee of conformity applicable to digital content and digital services under the conditions provided for in Articles L. 224-25-12 et seq. of the French Consumer Code and, where applicable, from the guarantee against hidden defects provided for in Articles 1641 et seq. of the French Civil Code.
For digital Services supplied on a continuous basis under the Subscription, Gerlior Limited is liable for any lack of conformity that arises throughout the period during which the Service is supplied under the contract. For digital content supplied on a one-off basis, in particular eBooks, Gerlior Limited is liable for any lack of conformity under the conditions and within the time limits provided by law.
Digital services supplied on a continuous basis
The consumer is entitled to invoke the statutory guarantee of conformity where a lack of conformity arises at any time during the period in which the digital service is supplied under the Subscription. During that period, the consumer is required to establish only the existence of the lack of conformity and not the date on which it arose.
The statutory guarantee of conformity entails an obligation to provide all updates necessary to maintain the conformity of the digital content or digital service throughout the period of supply provided for in the contract.
The statutory guarantee of conformity entitles the consumer to have the digital content or digital service brought into conformity without undue delay following the request, free of charge and without major inconvenience to the consumer.
The consumer may obtain a price reduction while retaining the digital content or digital service, or may terminate the contract and receive a full refund in return for relinquishing the digital content or digital service, if:
1. The trader refuses to bring the digital content or digital service into conformity;
2. Bringing the digital content or digital service into conformity is unduly delayed;
3. The digital content or digital service cannot be brought into conformity without costs being imposed on the consumer;
4. Bringing the digital content or digital service into conformity causes major inconvenience to the consumer;
5. The lack of conformity persists despite the trader’s unsuccessful attempt to bring the digital content or digital service into conformity.
The consumer is also entitled to a price reduction or termination of the contract where the lack of conformity is so serious as to justify an immediate price reduction or termination of the contract. In that case, the consumer is not required to request that the digital content or digital service first be brought into conformity.
Where the lack of conformity is minor, the consumer is entitled to terminate the contract only if the contract does not provide for payment of a price.
Any period during which the digital content or digital service is unavailable for the purpose of bringing it into conformity suspends the remaining guarantee period until the digital content or digital service is again supplied in conformity.
These rights arise from the application of Articles L. 224-25-1 to L. 224-25-31 of the French Consumer Code.
A trader who, in bad faith, obstructs the implementation of the statutory guarantee of conformity is liable to a civil fine of up to EUR 300,000, which may be increased to up to 10% of average annual turnover (Article L. 242-18-1 of the French Consumer Code).
The consumer also benefits from the statutory guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code for a period of two years from discovery of the defect. This guarantee entitles the consumer to a price reduction if the digital content or digital service is retained, or to a full refund in return for relinquishing the digital content or digital service.
Digital content supplied on a one-off basis (in particular eBooks)
The consumer has a period of two years from supply of the digital content or digital service in which to invoke the statutory guarantee of conformity if a lack of conformity arises. During a period of one year from the date of supply, the consumer is required to establish only the existence of the lack of conformity and not the date on which it arose.
The statutory guarantee of conformity entails an obligation to provide all updates necessary to maintain the conformity of the digital content or digital service.
The statutory guarantee of conformity entitles the consumer to have the digital content or digital service brought into conformity without undue delay following the request, free of charge and without major inconvenience to the consumer.
The consumer may obtain a price reduction while retaining the digital content or digital service, or may terminate the contract and receive a full refund in return for relinquishing the digital content or digital service, if:
1. The trader refuses to bring the digital content or digital service into conformity;
2. Bringing the digital content or digital service into conformity is unduly delayed;
3. The digital content or digital service cannot be brought into conformity without costs being imposed on the consumer;
4. Bringing the digital content or digital service into conformity causes major inconvenience to the consumer;
5. The lack of conformity persists despite the trader’s unsuccessful attempt to bring the digital content or digital service into conformity.
The consumer is also entitled to a price reduction or termination of the contract where the lack of conformity is so serious as to justify an immediate price reduction or termination of the contract. In that case, the consumer is not required to request that the digital content or digital service first be brought into conformity.
Where the lack of conformity is minor, the consumer is entitled to terminate the contract only if the contract does not provide for payment of a price.
Any period during which the digital content or digital service is unavailable for the purpose of bringing it into conformity suspends the remaining guarantee period until the digital content or digital service is again supplied in conformity.
The rights referred to above arise from the application of Articles L. 224-25-1 to L. 224-25-31 of the French Consumer Code.
A trader who, in bad faith, obstructs the implementation of the statutory guarantee of conformity is liable to a civil fine of up to EUR 300,000, which may be increased to up to 10% of average annual turnover (Article L. 242-18-1 of the French Consumer Code).
The consumer also benefits from the statutory guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code for a period of two years from discovery of the defect. This guarantee entitles the consumer to a price reduction if the digital content or digital service is retained, or to a full refund in return for relinquishing the digital content or digital service.
ARTICLE 15 - INTELLECTUAL PROPERTY
All Content and elements accessible on the Website and in publications edited by Gerlior Limited, including texts, articles, images, graphics, photographs, illustrations, logos, videos, files, databases and their formatting, are protected by the provisions of the Intellectual Property Code and are the exclusive property of Gerlior Limited or its partners or rights holders.
Subscription and access to a Service do not entail any transfer of intellectual property rights to the Client.
Any reproduction, representation, distribution, adaptation, extraction, reuse or exploitation of the Content, in whole or in part, by any process whatsoever, for purposes other than strictly personal purposes, is prohibited without prior and written authorization of Gerlior Limited or the holders of the rights concerned.
Gerlior Limited also holds the rights of the database producer.
ARTICLE 16 - PERSONAL DATA
Within the framework of a Subscription and performance of a Service, Gerlior Limited may collect and process personal data concerning the Client, as data controller, in accordance with the applicable regulations on the protection of personal data, and in particular Regulation (EU) 2016/679 of 27 April 2016 (GDPR).
The procedures for the collection, processing, retention and protection of personal data, as well as the rights available to the Client in this regard, are detailed in Gerlior Limited’s Privacy Policy, accessible via this link: https://www.we-pdf.com/en/privacy-policy
The Client may exercise their rights (access, rectification, erasure, objection, restriction, portability, withdrawal of consent, where applicable) under the conditions provided in the Privacy Policy, by contacting Gerlior Limited at dpo@gerlior.com.
In case of difficulty, the Client may lodge a complaint with the Commissioner for Personal Data Protection of Cyprus or with their competent local Authority.
ARTICLE 17 - PARTIAL INVALIDITY
The fact that We do not immediately exercise a right or require performance of an obligation provided for in these General Terms and Conditions of Sale shall not be interpreted as a waiver on our part of that right or obligation. We retain the right to request performance thereof subsequently.
If any provision of these General Terms and Conditions of Sale is declared null, illegal or unenforceable, such nullity shall not affect the validity of the other provisions, which shall remain in full force and effect.
ARTICLE 18 - TRANSFER OF THE CONTRACT
We may transfer, assign or subcontract all or part of our rights and obligations under these General Terms and Conditions of Sale to another company, including within our group, provided that such transfer does not have the effect of reducing the rights from which you benefit. Where such transfer involves a change of contracting entity, you will be informed thereof clearly and in advance. Where applicable, you shall have a right to object or terminate free of charge before such change takes effect.
The contract is concluded exclusively between you and Us. Unless otherwise provided by law, no other person or entity may rely on these General Terms and Conditions of Sale or request their performance. You may not assign, transfer or convey to a third party all or part of your rights or obligations under these General Terms and Conditions of Sale without our prior written consent.
ARTICLE 19 - AMENDMENTS TO THE GENERAL TERMS AND CONDITIONS OF SALE
The applicable General Terms and Conditions of Sale are those in force on the date of the Order.
Gerlior Limited reserves the right to amend these General Terms and Conditions of Sale. Any substantial amendment shall be brought to the attention of the Client by any appropriate means, including by email or via the subscriber area, within a reasonable period before it takes effect.
Where the amendments made to the General Terms and Conditions of Sale are not imposed by legislative or regulatory provisions, the Client has the right to terminate the Subscription, without fees or penalty, in accordance with the procedures provided for in the article relating to termination of the contract.
The amendments will not affect any accrued rights or orders that have already been fulfilled.
Continuation of the Subscription after the amended General Terms and Conditions of Sale take effect shall constitute acceptance thereof.
ARTICLE 20 - DISPUTES
In the event of any inconsistency between the different language versions of these General Terms and Conditions of Sale, the French version shall prevail, unless otherwise provided by mandatory provisions applicable to the consumer.
These General Terms and Conditions of Sale shall be governed by Cypriot law, subject to the mandatory consumer protection provisions applicable in the Client’s country of residence.
In the event of a dispute relating to the validity, interpretation or performance of these General Terms and Conditions of Sale, the Client is invited first to send Us a written complaint in order to seek an amicable solution.
The Client may use, free of charge, a consumer mediator under the conditions provided for in the article “alternative dispute resolution”.
Failing an amicable agreement, the Client may bring the matter before the competent courts in accordance with the applicable legal provisions, including those of the country in which the Client is habitually resident where mandatory consumer protection rules so provide.
Last updated General Terms and Conditions of Sale: 25 September 2026
APPENDIX 1 - WITHDRAWAL FORM
You have a period of fourteen (14) days from conclusion of the Subscription contract to exercise your right of withdrawal, without having to give any reason or pay any penalty.
You may exercise your right of withdrawal by any unambiguous statement expressing your wish to withdraw, sent to Gerlior Limited by post or electronically.
For convenience, you may also use the withdrawal form below.
Contact details for exercising the right of withdrawal:
The data collected via this form is processed by Gerlior Limited, as data controller, exclusively for the purpose of processing your withdrawal request, on the legal basis of performance of the contract (Art. 6.1.b GDPR).
It is retained for the time necessary to process the request and then archived in accordance with the applicable legal obligations.
In accordance with the GDPR, you have rights of access, rectification, erasure, objection and portability in relation to your data. To exercise these rights, contact us at: dpo@gerlior.com.
You also have the right to lodge a complaint with the Commissioner for Personal Data Protection of Cyprus or with your competent local Authority.